The Sun Joint Stock Company is committed to providing customers with the highest quality products and services. Our return policy is designed to ensure comfort and satisfaction when shopping.
Return Timeframe
If a product has a technical defect or does not match its description, customers may return it free of charge within 3 days of the delivery date.
Return Conditions
The product must be intact, unused, and in its original condition as received by the customer. Any product that has been used or shows signs of use cannot be accepted for return. If a sealed product has been opened, it will not be accepted for return. If the product has no technical defect, it will likewise not be accepted for return.
Return Procedure
Customers need to contact our customer care department via hotline or email to register the return before sending the product back. We will provide further details about the return process to the customer.
Refund, Repair, or Remanufacture
After we receive the returned product and confirm that the return conditions comply with our regulations, there are two possible outcomes depending on the agreement between the customer and us:
- We will manufacture a new product or repair the product, ensuring it meets the technical requirements agreed upon in the prior order or contract, and complete it as quickly as possible.
- We will process a refund to the customer. The refund timeframe will depend on the original payment method and the policies of the relevant bank.
The return policy of The Sun Joint Stock Company is designed to ensure comfort and satisfaction for customers when shopping. We are committed to protecting customer rights and satisfaction when shopping at The Sun.